Cancellation, Refund and Returns Policy
Last Updated: September 2026
1. Cancellation Policy
You may cancel your order within 24 hours of placing it. If you cancel within this time, you will receive a full refund with no charges.
To cancel your order:
- Email us within 24 hours at: breezephysio@gmail.com
- Please include your order number and full name.
Orders that have already been shipped cannot be cancelled. However, they may still be returned as per the returns policy below.
2. Returns
We want you to be completely satisfied with your purchase. If for any reason you are not, you may return your item(s) within 7 days of receiving your order.
To be eligible for a return:
- The item must be returned in its original packaging.
- The item must be unused, undamaged, and in the same condition as when you received it.
- You must provide a valid receipt or proof of purchase.
- The item must not have been defective at the time of delivery (defective items are covered under warranty – see Section 4).
Items that cannot be returned:
- Personalised or custom‑made equipment
- Items that have been opened, used, or assembled
- Items that have been damaged due to misuse, neglect, or improper handling
3. Refunds
Once we receive and inspect your return, we will notify you via email within 5 business days of the approval or rejection of your refund.
If approved:
- The refund will be processed to your original payment method within 7–10 business days.
- Shipping costs are non‑refundable unless the return is due to our error (e.g., wrong item sent).
Late or missing refunds:
- If you have not received your refund after 10 business days, please check with your bank or credit card company first.
- If the issue persists, contact us at: : breezephysio@gmail.com
4. Defective or Damaged Items
If your item arrives faulty or damaged, please contact us within 48 hours of delivery with:
- Your order number
- A clear photo or video showing the issue
We will arrange a replacement or full refund, including shipping costs, at no extra charge.
5. How to Initiate a Return
To start a return, please follow these steps:
- Email us at: : breezephysio@gmail.com with your order number and reason for return.
- We will send you a return authorisation and instructions.
- Pack the item securely in its original packaging.
- Ship the item to the address provided.
Note: You are responsible for the cost of return shipping unless the return is due to our error or a defective item.
6. Contact Us
If you have any questions about our refund, returns, or cancellation policy, please contact us:
- 📧 Email: : breezephysio@gmail.com
📞Address: 7, Irokosun, Street, Ilasmaja, Lagos